Return & Exchange

Thank you for using goluxurying.com.
Online purchases at goluxurying.com can be returned or exchanged within 7 days of delivery.

About returns and exchanges

All returned / exchanged items must be returned unused, undamaged, uncleaned and with all original labels attached to the original packaging. Otherwise, the buyer will bear all charges incurred and no refund will be given.

■ Returns and exchanges are OK as well as initial defects
In the unlikely event that the delivered product is defective, we will accept returns and exchanges at our expense.
Please contact us by email within 7 days after the item arrives.

■ Returns and exchanges are OK for customer convenience
Please contact us if the size does not fit or if it is different from the image.
Customers are responsible for the shipping and handling charges for refunds and exchanges.

■ We cannot accept returns or exchanges in the following cases.
Items that have been delivered over 7 days
Used and worn
Products with odors
(Including shoes used outdoors)
Washed goods
Untagged items
If the ordered item and the enclosed delivery note are the same

■ Return and exchange procedure

1.Application for returns and exchanges
Please contact us by email within 7 days after the item arrives: goluxurying@outlook.com Please be sure to tell us the following contents.We do not accept returns returned directly without prior notice.

Order number
The name of the orderer
Reasons for returns and exchanges
If you contact us by e-mail, we will send you a new e-mail.
Please return the product after confirming the reply email from us.

2.Packing of returned goods
Customers are responsible for packing the returned products.

Order cancellation

If you wish to cancel your order, Please contact customer service within 24 hours, and please tell us the order number.

Inquiry

If you run into any issues, please send an email to goluxurying@outlook.com.

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